MLM Field Retention: Perception Kickers

• Track all positive and negative feedback from customers and distributors. Determine if they form a common thread and point you to identify a new system or modify an existing system that can boost recruiting, growth and retention.
• Ask your customers and distributors regularly whether you're meeting their expectations and what you can do to improve your performance.
• Solicit suggestions from your employees - especially those who interact regularly with customers and distributors - on ways to add value to the business experience.
• Determine if the standards/evaluation criteria you use for your products and services are the same standards your customers and distributors use.
• List 10 things you'd love to discover about your company if you were a customer or distributor (even if they're not a reality now).
• Play "devil's advocate" and list the 10 least satisfying things about your business from your Party Plan and MLM distributor and customer point of view.
• Review your field retention policies and procedures from the point of view of the network marketing, Party Plan and MLM customer, field rep and distributor.
• Identify the one thing you've always felt was "impossible" to do but, if you could do it, would completely transform your business in the eyes of your customers, field reps, distributors and leaders.
• Grade yourself objectively on your service performance at least once a month. Ask your employees and your customers, distributors, consultants and field reps to grade you as well. If not all of you agree, start digging to find out why!
• Boost distributor retention and field satisfaction through specific, regular training of your front-line staff who deal with the day-to-day calls from field reps, customers and distributors. Consider the convenient and affordable ServiceSmarts™ training offered by ServiceQuest.