Handling Cancellation Requests, Part 1
This is part one of a two-part series where we will introduce you to the skills and techniques for handling cancellation requests such as closing an account or discontinuing an autoship order. When you hear the words, “I want to cancel my account,” you’ll know what to do.
Outsourcing Makes Sense
Experts estimate outsourcing to be a $400 billion market in the United States and a $500 billion market in North America. Sadly, not all services called third-party sourcing or “outsourcing” are adding value. Some outsourced service-providers take on more than they can handle. Others exceed their capabilities or they do it to generate business for their core business. The end result is that the concept of outsourcing loses and so do the users of the services. So, does outsourcing really make sense?
Read MoreMLM Perception Killers
Use these ideas to give your thought process a little “kick” and boost your ability to think “outside the box” to identify customer service and MLM distributor support that will put you first in the minds of your customers and distributors when it comes to growth, recruiting and retention.
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