Site Map


What's New

  • Vital Retention Facts
  • What is Attrition Costing You?
  • Article Archives!
  • R-tactics Tips FREE!
  • Client Case Studies
  • HOT Conferences
  • Site Map

    Starting a new company? Learn more about LaunchSmart.


    Bi-weekly tips to boost service and retention levels!



  • FieldSmarts™
    Keeping field organizations strong and growing.

    FieldSmarts™ is a field retention training system that is included with all RetentionSmarts™ Systems.

    What impact do your field reps have on retention? Give them the secrets, tools, skills, and inspiration that make all the difference. After all, retention is a shared responsibility between the home office and the field. The content for FieldSmarts™ comes from testimonials and tips discovered as we interview and train thousands of field reps from across the nation. Every month our work puts us in touch with the pulse of those in the trenches. FieldSmarts™ is live, real-time, fresh, and powerful.

    RetentionSmarts™ system subscribers receive 3-4 FieldSmarts™ lessons per month providing field training on the topic being addressed that month at the corporate level. Lessons come in PDF format with an unlimited license for distribution to your field reps in whatever way you like - your website, your newsletter, via e-mail, at training meetings, etc.

    To learn more, read these sample FieldSmarts™ lessons: