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What's New Vital Retention Facts What is Attrition Costing You? Article Archives! R-tactics Tips FREE! Client Case Studies HOT Conferences Site Map Starting a new company? Learn more about LaunchSmart™. Bi-weekly tips to boost service and retention levels! R-Tactics R-Tactics are bi-weekly tips on how to improve your field service and retention. Each R-Tactic takes about 30-seconds to read, and you’ll discover specific things you can implement in your organization. The best part is R-Tactics are absolutely FREE! You’ll want to make sure all your key managers are enrolled to receive them. R-Tactics are taken from our customer service and retention training curriculums, which contain the systems, secrets, and best practices that we have discovered working with more than 200 companies since 1988. Join our crusade to teach and implement these retention best practices. It’s making a difference! Our clients are experiencing from 1% to more than 20% improvement in field retention. You can make a difference for your company and for the direct selling industry as we work together to improve service and retention of business builders and customers. Sign up for Free R-Tactics Email: R-Tactics Archives - Series I Please select the issue you want to read from the drop down list. It will open in a new window. Select an issue from this list Distributor Retention (1 of 52) Don't Leave Retention to Chance (2 of 52) Create a Service-Oriented Culture (3 of 52) Have a Service Vision (4 of 52) Commit to Total Support (5 of 52) Document Key Processes & Policies (6 of 52) Design Flexibility into Your Service Policies (7 of 52) Empower Employees (8 of 52) Train Employees: Do It Right The First Time (9 of 52) Invest in Employee Training (10 of 52) Market Your Service Program (11 of 52) Hire Good People; Hire Nice People (12 of 52) Careful What You Charge For (13 of 52) Reward Loyalty (14 of 52) Set Standards of Performance (15 of 52) Inspect What You Expect (16 of 52) Cross Train (17 of 52) Trade Jobs (18 of 52) Set Up Easily Accessible Service Systems (19 of 52) Create User-Friendly Service Systems (20 of 52) Educate Customers and Reps (21 of 52) Handle Complaints Properly (22 of 52) Turn Complaints Into Gold (23 of 52) Calculate Lifetime Value (24 of 52) Get Feedback (25 of 52) Identify Values, Beliefs, and Standards (26 of 52) Obtain and Use Employee Ideas (27 of 52) Be Fair and Consistent (28 of 52) Under-promise and Over-deliver (29 of 52) Compete on Benefits, not Products or Prices (30 of 52) Use High-Touch, Not Just High-Tech (31 of 52) Ask Them What They Want (32 of 52) Manage Service Daily (33 of 52) Know the Cost of Losing a Customer or Distributor (34 of 52) Know Your Competition (35 of 52) Conduct Market Research (36 of 52) Conduct Internal Assessments (37 of 52) Know What Your Customers Need, Want and Expect (38 of 52) Find and Develop Service Champions (39 of 52) Practice Effective Communications (40 of 52) Use Rapport to Communicate Effectively (41 of 52) Smile (42 of 52) Help Customers & Reps Feel Important (43 of 52) Use Testimonials (44 of 52) Create a Customer Council (45 of 52) Use Frequent Buyer Programs (46 of 52) Accept Only Excellence (47 of 52) Treat Your Employees as Customers (48 of 52) Let Them Know You Care (49 of 52) Make Service Results Visible (50 of 52) Combine Marketing and Service (51 of 52) Congratulations! (52 of 52) R-Tactics Archives - Series II Please select the issue you want to read from the drop down list. It will open in a new window. Select an issue from this list Introduction I Introduction II Fast Start Success (a) Fast Start Success (b) Fast Start Success (c) Fast Start Success (d) Fast Start Success (e) Convey Value (a) Convey Value (b) Convey Value (c) Convey Value (d) - The Value Equation Team Retention (a) - What to Expect Team Retention (b) - The Top Ten Practices of Team Retention Leaders Team Retention (c) - What Field Leaders Expect from the Corporate Office Team Retention (d) - Lessons From the DSA (Direct Seller Association) Team Retention (e) - BONUS: Profile of a Retention Leader Keep Your Promises (a) Keep Your Promises (b) Keep Your Promises (c) Keep Your Promises (d) Contact Management (a) - Manage Contacts Well Contact Management (b) - Complaints Contact Management (c) - Know What They Want Contact Management (d) - Tracking and Reporting Effective Communications (a) Effective Communications (b) Effective Communications (c) - Effective Internal Communications Effective Communications (d) - Effective Communications With the Field Effective Communications (e) - Effective Communications Within the Field Effective Metrics (a) - Effective Metrics Effective Metrics (b) - Establishing the Key Indicators for Your Business Effective Metrics (c) - Watch for the Traps Effective Metrics (d) - Personal Metrics Field Surveys (a) - Field Surveys Field Surveys (b) - Field Surveys Field Surveys (c) - Stages of the Survey Research Process Field Surveys (d) - Field Surveys - Conclusion Resourceful Recovery (a) Resourceful Recovery (b) - What field Reps Expect When Things Go Wrong Resourceful Recovery (c) - What field Reps Expect When Things Go Wrong Resourceful Recovery (d) - The Six-Step Service Recovery Process Resourceful Recovery (e) - Creating a Resourceful Recovery System Your 2005 Retention Strategies (a) Your 2005 Retention Strategies (b) Your 2005 Retention Strategies (c) Your 2005 Retention Strategies (d) Happy New Year Fast Start Lessons Fast Start Lessons Fast Start Lessons Keep your promises (a) Keep your promises (b) Keep your promises (c) Keep your promises (d)

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