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Starting a new company? Learn more about LaunchSmart™.
Bi-weekly tips to boost service and retention levels!
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Customer Service Training for Retention in Network Marketing Companies
Month 1: On-Site Tiger Assessment
This detailed assessment conducted by a ServiceQuest consultant at your offices will determine where you are today, and what holes need to be plugged immediately.
Month 2: Jump Start Work Session
During month two, your ServiceQuest consultant will be back on-site to take immediate action on the "low hanging fruit" identified during the tiger assessment.
Month 3–12: Intense Mentoring and Training
Implement the 9 Ultimate Service Experience Competencies and Best Practices:
- Competency 1: Culture, Vision & Values - Define and Embrace Your Service Vision & Values
- Competency 2: People – Select and Develop the Right People
- Competency 3: Structure – Organize for Growth, Flexibility, and Excellence
- Competency 4: Consistency – Quality in every Field Touch
- Competency 5: Standards – Set and Measure Ultimate Service Standards
- Competency 6: Communications – Strive for Mastery in Communications
- Competency 7: Retention – Leverage Field Retention Best Practices
- Competency 8: Evolution – Be an agent for positive change in your company
- Competency 9: Unexpected Extras – Deliver the delightful extras in special ways
NOTE: As a participant in this program, you will receive discounted pricing on our powerful online training system for direct selling customer service reps: ServiceSmarts. Click here to learn more.
- Learn How To
- Delight every caller
- Measure the right activities
- Hit the happy hold times
- Increase average order size
- Handle the tough questions
- Select and develop superstars
- Achieve consistency in policy administration
- Create outbound initiatives that get results
- Ask the right questions in surveys and field research
- Speak the profitable language of features & benefits
- Save 4 in 10 cancellation requests
- Increase distributor retention
- . . . and much more
Contact us NOW for more information on this powerful program!
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