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ServiceSmarts™
Building blue-ribbon customer service teams.
Computer-Based Training for Customer Service Reps
Your front-line customer service phone reps are your voice to the field. To the field - they ARE your company. They have a huge impact on field retention. We've developed a flexible, web-based training system presented in 12-minute lessons designed specifically for the network marketing and direct sales industry.
Each computer-based training segment is accessed online at the participant's convenience and takes about 12 minutes to complete. Lessons are practical, interactive, and include skills practice. Training content is specific to network marketing / direct sales. We even track and report lesson completion! A comprehensive training curriculum, ServiceSmarts™ will guide your team to service and retention mastery, one employee at a time.
Click here for ServiceSmarts™ lesson topics
Click here to view ServiceSmarts™ lesson samples
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