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Here's what they're saying!
Melissa Soete, President of Sensaria says...
Service Quest has created an incredible system that supports companies to analyze every program and create positive change. ServiceQuest's content is based on experience and they KNOW the direct sales industry.
Lucille Harvey, Director-Customer/Representative Services of Sensaria says...
Our home office team and sales field have all benefited from your Retention Modules, expertise and outstanding service. Your retention materials have been the dashboard we needed to grow and evaluate programs while also providing inspiration to begin new programs. Thank you for all the support you have shown us!
Kenneth B. Lauritzen, Former CIO FreeLife International says...
ServiceQuest helped us take a new look at our customers, our processes and our product. The direct and indirect impact has been significant. The net growth and retention rates before ServiceQuest compared to after is like night and day.
Ryan Bicknell, LeDerma Consumer Products says...
"Guys, I can’t put this down. GREAT reading."
Dave Wentz, President of USANA says...
"In our industry culture is critical to our success and long term growth. At USANA we believe that investing in our employees is the foundation for creating that successful culture and one of the reasons we have continued to attract such high quality team members. The training program taught by ServiceQuest has been a major focus for our management team in improving our communication skills with our employees and our Associates in the field this year. I would recommend this program to everyone wanting to improve their relationship with others. It's as fundamental as learning to walk and every bit as important in order to be successful in our everyday relationships."
Kelly Gaisford, President of Sageant, LLC says...
"ServiceQuest is a vital strategic partner for us. The best practices they share each month give us ready-to-use tools and systems that lay a solid foundation for growth and retention at this important time in our young company's history."
Varlin Law, Managing Director - US/Canada for Neways says...
"We learn new things every month from ServiceQuest, best practices that impact all areas of our business and provide a solid foundation for increased field retention and growth."
Jose Paez, Director of Nature's Sunshine Mexico says...
"ServiceQuest is a great partner. They work hard to help us fine-tune their best-practices to our unique environment. With their help, we are implementing processes that will have a dramatic impact on our business."
Devin Cox from Vision for Life says...
"By increasing retention by only 19 associates, the entire program paid for itself. And we saw an unexpected increase in average order size. Thanks, ServiceQuest!"
Jeffrey Babener, Leading Legal Counsel to Direct Selling/MLM Companies says...
"The ServiceQuest system for retention and training has both efficacy and integrity. Implementing the program results in savings and profits that quickly exceed costs. Every company should follow the principles offered by this highly respected organization."
Craig Keeland, President / CEO of Youngevity says...
"ServiceQuest will definitely give any organization a competitive advantage; it’s like having the operations manual of a $250 million company."
Richard Brooke, President / CEO of Oxyfresh says...
"The ServiceQuest Blueprints are remarkable. They paint a clear, concise picture of operations at all levels."
Miles Dupree, CEO of Do-It-All-Travel says...
"ServiceQuest immediately solved our ACH and charge-back / collections problems. The system paid for itself in just one month!"
John Easterling, CEO / Founder of Amazon Herbs says...
"Terrel gave us the strategies and tools for developing our people and managing processes so that we can keep up with our growth. I’m amazed at what we accomplished in a week."
Jeff Piersall, Former President of Legacy says...
"If you want to make the most favorable, dramatic impact on your company’s ability to improve your processes, delight your distributors, and add dollars to your bottom line then look no further. The answer is simple. ServiceQuest gives you the power to make overnight changes in employee attitude, effectively upgrade the most complex business processes, implement precision measurements, and gain long-term capabilities. ServiceQuest has been a key to meeting the demands of our monthly double-digit growth."
Michael Sheffield from Sheffield Resource Network says...
"The ServiceQuest Products include customer service and operations modules that are the most unique, effective tools in our industry. I recommend these tools to my clients who are serious about building a successful company from the ground up."
Dennis Otteson, CIO of Melaleuca, Inc. says...
"The ServiceQuest group is exceptionally knowledgeable and skilled in the direct selling / MLM industry. They are truly committed to teaching an organization how to improve business processes while becoming leaders in the industry. Their ability to work closely with a company’s technology team sets them apart from all other consultants. I have not worked with people who are more gifted."
Ray Faltinsky, President / CEO for FreeLife International says...
"I like these guys! They’re talented, energetic, and focused. They helped us to prepare for growth that many companies only dream of. With the help of ServiceQuest, we are more productive, more profitable, and better service-givers."
Valarie Williams, Distributor Services Director for Legacy says...
"Terrel has helped me to keep up with the incredible demands of fast-growth. His style of mentoring is a combination of instinct for business and passion for our industry. His style of training is precise, fun, and highly effective. The feedback I receive from my employees is extremely positive, and more importantly I hear them immediately using the customer service techniques and skills. Above all, average order size is up, service levels are at an all-time high, and new enrollments and sales continue to climb to new monthly records. Thank you ServiceQuest!"
Anne Schofield, Workforce Manager for Legacy says...
"The ServiceQuest Call Center Measurement Tool alone has guided us through the implementation of effective metrics, resulting in dramatic improvement in call service levels and saving our department more than 20% in employee overhead during a period of record-breaking growth. The ServiceQuest team more than paid their way."
Kevin Grimes of Grimes & Reese Attorneys says...
"The building blocks of a successful MLM company include legal, marketing, products, software, and business structure. ServiceQuest presents a truly exceptional foundation block of business structure, with strategies, techniques, and tools that guide the development of critical business processes and mentoring of the people who operate those processes in order to keep up with fast growth. ServiceQuest is best of class."
Frank L. VanderSloot of Melaleuca, Inc. says...
"Terrel Transtrum possesses the heart and vision of true customer service"
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