The ServiceQuest® system was established to fulfill a substantial need for companies lacking sound MLM and Party Plan customer service and internal operations systems in their quest for delivering on their promises.
In working with and visiting scores of customer service operations all across the nation, the founders of ServiceQuest are often struck by a surprising situation. The companies have not documented any customer service policies, or if such policies have been formulated, those employees who must implement them: (a) are not aware of the rules applying to their jobs; (b) are functioning under some outdated policies not in effect for many months or even years, or (c) don’t know how or where to find the applicable policies. In addition, when employees don’t know the ground rules, one should not hold them at fault. Management is deficient.