Founder & CEO | Executive Coach

Terrel Transtrum is known for his ability to help companies understand their customer like never before. That unique skill has helped hundreds of companies gain alignment in their departments, move past the challenges of growth, and into a new season of scale.

His unique perspective has allowed him to be invited into the executive suites for many leaders who need coaching and support as they navigate their day-to-day operations while also gaining and following a strategic plan that works.

JT Eskelsen Service Quest Director of Client Programs and Services

Business Consultant

JT has over 10 years of experience helping businesses understand what their customers are telling them. His approach helps align the needs and wants of customers with the processes and deliverables of the business.

JT has helped businesses achieve: an improved customer experience, better process design/management, and improved leadership development training.

Tim Transtrum Partner Service Quest

Business Consultant

For the past 25 years. Tim has worked in Business Process Management for some of
direct selling’s best businesses, including both privately-held and publicly-traded. For over half that time, he served as COO or Vice President, overseeing day-to-day management of corporate operations, including commission processing, distributor support and contact center management, IT and telecommunications, supply chain and distribution, and corporate administration. In addition to his “buck stops with me” style. Tim has extensive experience in preparing, launching, and overseeing
expansion to international markets.

Prior to joining ServiceQuest, Tim served as a COO with Secret Direct LLC. Vitonomy, Asantae Holdings International Inc, BAZI International, and Melaleuca. Tim earned Bachelor’s Degrees
in both International Relations and Chinese, as well as his Masters of Business Administration from Brigham
Young University.

Craig A Fleming Service Quest Partner

Executive Search Consulting

Craig launched his 30-year career in direct sales with the Kirby Vacuum Cleaner Company and ultimately oversaw all sales and training worldwide. His career included executive steps at Fuller Brush, Dorling Kindersley, National Motor Club, Entity Beauty, and Melaleuca, where he oversaw all recruiting and training activities that led to 25,000 monthly enrollments.

He left Melaleuca to serve as Chairman, CEO and President of Media Arts Group (NYSE) building the largest art publishing business in the world featuring artist Thomas Kinkade. He established signature deals with QVC, ShopNBC and LionsGate; he appeared on CBS Television’s “60 Minutes” with Morley Safer; and he was listed in the Top 1% Most Viewed Profiles on LinkedIn for 2012.

Craig partners with ServiceQuest to help our clients attract executive talent. You can learn more about his services at