The Customer Service Two-Step: Turn Complaints into Your Most Valuable Tool Embrace complaints as a valuable source of information for your business, especially in the realm of customer service. While it may be painful to hear and receive complaints, they can provide valuable insights into what [...]
Direct Sales Customer Service: A Mop & Bucket Crew or a Retention Strategy? There is good news and bad news. The good news is that when we help a company to start, they have on their checklist: we need to be able to address customer service. New [...]
Estimated reading time: 8 minutes 5 Reasons People Leave Their Direct Sales or MLM Company Multi-level marketing (MLM) companies rely on people rather than retail stores or shops for selling their products. The people they depend on to sell their products aren’t employees, however. They’re [...]
Ready for the Regulators: A Powerful Approach to the New MLM Regulatory Normal MLM Regulators: The Sonar-Guided Rodent With the new MLM regulatory enforcement, direct sales owners and executives have become John Candy (as Chet Ripley) and Dan Akroyd (as Roman Craig) in the 1988 comedy film, [...]
2-Step Model: The New Direct Sales Strategy You Need to Succeed To be successful as a network marketing company, we cannot ignore the direct selling shift toward a customer-centric model, driving rep success as a by-product. For the first time in decades: direct selling companies are implementing an advanced [...]
Estimated reading time: 13 minutes How Customer Service is Unique for Your MLM Great customer service is never an accident. Early in my career, I left the law firm to work for a startup company called Melaleuca—maybe you've heard of the multi-billion-dollar direct sales giant still serving their customers [...]
Direct selling or MLM companies are often categorized as an industry. In this article, I'll share why I believe this is an incorrect and even, harmful, description. Think Direct Selling Products and Services Selling products or services is the core function of a business. As Peter F. Drucker stated: [...]
Ask These 3 Powerful Questions Before Choosing an MLM Customer Service Technology Customer Service Technology for MLM Companies. Let's summarize the essence of technology selection in one sentence. "Technology must support the fastest path to the money.” Money for reps and money for the company. At ServiceQuest, [...]
Direct Sales Shipping Delays - Turn Delays into Wins Direct-to-your-home sales have dramatically increased during the Coronavirus Pandemic. But for your company, it probably means you're struggling with big shipping delays in your supply chain. The DSA recently released the numbers to confirm 70% of direct sales [...]